Error Code Reference
Search for error messages to find causes and resolution steps.
Browse error library
Filter by severity and scan grouped error references by platform.
Centra
1 codes
Other
6 codes
CREDIT_INVOICE_MISSING_DISCOUNT_ROWerrorRefund missing discount row on credit invoice
Credit invoice does not include discount row from original order.
DUPLICATE_INVOICE_FOR_ORDERerrorDuplicate invoices created for the same order
Same order synced more than once due to retry logic or overlapping syncs.
ORDER_STATUS_FILTER_NOT_WORKINGwarningOrder status filter not matching expected statuses
Status filter values do not match orders as expected.
OSS_COUNTRY_TAX_MAPPING_MISSINGerrorOSS country-to-tax mapping not configured
For EU OSS reporting, each destination country needs a mapping to correct taxZoneId and taxCategory.
PAYOUT_CURRENCY_MISMATCHerrorCould not map payout transaction — unsupported currency combination
Multi-market payouts contain transactions in mismatched currencies.
PAYOUT_FEE_WRITEOFF_FAILEDerrorPayout fee write-off failed — missing configuration
Fee account or FeeWriteOffReasonCode not configured.
Fortnox
11 codes
FORTNOX_ACCOUNT_INACTIVEerrorThe account is not active
A product in Fortnox is linked to a deactivated account. The account must be active for invoicing.
FORTNOX_COST_CENTER_AUTHerrorLacks authorization for cost centers
The Fortnox integration user does not have the required licenses. Cost centers are the first thing checked on connection.
FORTNOX_CURRENCY_MISMATCHerrorCurrency X and Currency X does not match
The payment currency and invoice currency differ. Fortnox requires matching currencies for reconciliation.
FORTNOX_CURRENCY_NOT_FOUNDerrorCould not retrieve/find currency
The order currency is not configured in Fortnox.
FORTNOX_CUSTOMER_NAME_EMPTYerrorCustomer name cannot be empty (2000637)
The order in Shopify has no billing address or customer name. Fortnox requires a customer name on all invoices.
FORTNOX_FISCAL_YEARerrorFiscal year not available
The fiscal year for the order date has not been created in Fortnox.
FORTNOX_PAYMENT_DATEerrorThe payment date cannot precede the invoice date
During payment reconciliation, the payment date is earlier than the invoice date. Fortnox does not allow this.
FORTNOX_SHIPPING_NOT_FOUNDerrorKunde inte hämta/hitta leveranssätt
A removed shipping method is still attached to the customer record in Fortnox (Fortnox bug).
FORTNOX_VAT_NOT_FOUNDerrorKunde inte hämta/hitta moms
The VAT rate on the order is not configured in Fortnox. Only 25%, 12%, 6% exist by default.
KUNDE_INTE_HAMTA_HITTA_LEVERANSSATTerrorKunde inte hämta/hitta leveranssätt.
This issue is caused by a Fortnox bug: shipping methods that were removed from the Fortnox settings remain attached to the customer record. The customer must delete the shipping method from the customer in Fortnox and then resync the order. You can also set a default shipping method in settings to overwrite the shipping method that don't exist anymore.
OSS_NOT_APPLIED_TO_CREDIT_NOTESerrorOSS sales account mapping not applied to credit notes
OSS mapping works for invoices but not credit notes.